Znuny
by Znuny GmbH
Open-source ticketing and ITSM system (community fork of OTRS); GenericInterface REST web services read tickets, articles and customers.
- Category
- IT, Security & Monitoring
- Type
- ITSM & service desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password, Vendor credentials
- Docs
- Znuny API docs
02Data
What you can sync.
- Tickets
- Articles
- Customer users
- Queues
- Config items
Keep Znuny tickets in your own Lake, on your servers, and report on it with the rest of IT.
Need more? Name any other Znuny data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
- Other credentials
Znuny uses a username and password or other credentials. You add the credentials once, when the AI asks for them, and it tells you where to create them in Znuny GmbH if you need help.
04How it works
How it works in DataMind.
-
Pick Znuny.
Open Lake, pick Znuny in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Znuny API docs.
-
Answer a few questions.
The AI reads the Znuny documentation, then asks which credentials you will use, which data to sync (for example tickets and articles), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Znuny data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
05Related
