ServiceNow
In many enterprises ServiceNow is the system of record for IT work: incidents, problems, change requests, service catalog requests, the CMDB of configuration items and their relationships, and hardware and software assets. Copying those tables into the Lake lets IT leaders join service outcomes to cost centers, monitoring signals and security findings without running heavy reports against the production instance.
- Category
- IT, Security & Monitoring
- Type
- ITSM & service desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password, OAuth 2.0
02Data
What you can sync.
- Incidents
- Change requests
- Cmdb configuration items
- Service requests
- Problems
- Assets
Join ServiceNow incidents with assets and people data to see risk by team, system and owner.
Need more? Name any other ServiceNow data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
- OAuth 2.0 (client ID, client secret, refresh token)
ServiceNow uses a username and password or OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in ServiceNow if you need help.
04Questions
Questions you can answer.
Once ServiceNow data is in your Lake, ask an AI Mind in plain words or build the answer in DataPrism BI.
- Which configuration items had the most incidents last quarter, and were they changed shortly before?
- What share of change requests caused an incident within 48 hours, by assignment group?
- How long do catalog requests for laptops take from submission to fulfillment, by region?
- Which assets past end of life are still linked to active business services?
- How many known errors have no permanent fix after ninety days?
05How it works
How it works in DataMind.
-
Pick ServiceNow.
Open Lake, pick ServiceNow in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the ServiceNow API docs.
-
Answer a few questions.
The AI reads the ServiceNow documentation, then asks which credentials you will use, which data to sync (for example incidents and change requests), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then ServiceNow data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
06Pairs
Works well with ServiceNow.
Sources teams join with ServiceNow in the Warehouse, each one connected the same way.
07Related
