Jira Service Management
by Atlassian
Atlassian service desk for IT and business teams with request queues, SLAs and assets.
- Category
- IT, Security & Monitoring
- Type
- ITSM & service desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password, OAuth 2.0
02Data
What you can sync.
- Requests
- Queues
- Slas
- Customers
- Organizations
Keep Jira Service Management requests in your own Lake, on your servers, and report on it with the rest of IT.
Need more? Name any other Jira Service Management data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
- OAuth 2.0 (client ID, client secret, refresh token)
Jira Service Management uses a username and password or OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in Atlassian if you need help.
04How it works
How it works in DataMind.
-
Pick Jira Service Management.
Open Lake, pick Jira Service Management in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Jira Service Management API docs.
-
Answer a few questions.
The AI reads the Jira Service Management documentation, then asks which credentials you will use, which data to sync (for example requests and queues), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Jira Service Management data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
05Related
