SolarWinds Service Desk
by SolarWinds
Cloud IT service desk and asset management, formerly Samanage.
- Category
- IT, Security & Monitoring
- Type
- ITSM & service desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Access token
02Data
What you can sync.
- Incidents
- Problems
- Changes
- Hardware
- Software
- Users
Keep SolarWinds Service Desk incidents in your own Lake, on your servers, and report on it with the rest of IT.
Need more? Name any other SolarWinds Service Desk data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An access token
SolarWinds Service Desk uses an access token. You add the credentials once, when the AI asks for them, and it tells you where to create them in SolarWinds if you need help.
04How it works
How it works in DataMind.
-
Pick SolarWinds Service Desk.
Open Lake, pick SolarWinds Service Desk in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the SolarWinds Service Desk API docs.
-
Answer a few questions.
The AI reads the SolarWinds Service Desk documentation, then asks which credentials you will use, which data to sync (for example incidents and problems), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then SolarWinds Service Desk data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
05Related
