BMC Helix ITSM
by BMC Helix
Enterprise IT service management suite, formerly Remedy, with incident, change and CMDB.
- Category
- IT, Security & Monitoring
- Type
- ITSM & service desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Signed JWT
02Data
What you can sync.
- Incidents
- Change requests
- Work orders
- Configuration items
Join BMC Helix ITSM incidents with assets and people data to see risk by team, system and owner.
Need more? Name any other BMC Helix ITSM data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A signed JWT
BMC Helix ITSM uses a signed JWT. You add the credentials once, when the AI asks for them, and it tells you where to create them in BMC Helix if you need help.
04How it works
How it works in DataMind.
-
Pick BMC Helix ITSM.
Open Lake, pick BMC Helix ITSM in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the BMC Helix ITSM API docs.
-
Answer a few questions.
The AI reads the BMC Helix ITSM documentation, then asks which credentials you will use, which data to sync (for example incidents and change requests), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then BMC Helix ITSM data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
05Related
