Hornbill Service Manager
by Hornbill
UK cloud ITSM and enterprise service management platform.
- Category
- IT, Security & Monitoring
- Type
- ITSM & service desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- API key
02Data
What you can sync.
- Requests
- Assets
- Users
- Service level agreements
Keep Hornbill Service Manager requests in your own Lake, on your servers, and report on it with the rest of IT.
Need more? Name any other Hornbill Service Manager data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An API key
Hornbill Service Manager uses an API key. You add the credentials once, when the AI asks for them, and it tells you where to create them in Hornbill if you need help.
04How it works
How it works in DataMind.
-
Pick Hornbill Service Manager.
Open Lake, pick Hornbill Service Manager in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Hornbill Service Manager API docs.
-
Answer a few questions.
The AI reads the Hornbill Service Manager documentation, then asks which credentials you will use, which data to sync (for example requests and assets), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Hornbill Service Manager data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
05Related
