Zendesk WFM
by Zendesk
Workforce management for support agents with forecasting, scheduling and time tracking, formerly Tymeshift.
- Category
- Support & Feedback
- Type
- Support QA & WFM
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Access token
02Data
What you can sync.
- Shifts
- Time off
- Agent activities
- Forecasts
Let an AI Mind read Zendesk WFM shifts with the rest of your data and answer what customers ask about most.
Need more? Name any other Zendesk WFM data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An access token
Zendesk WFM uses an access token. You add the credentials once, when the AI asks for them, and it tells you where to create them in Zendesk if you need help.
04How it works
How it works in DataMind.
-
Pick Zendesk WFM.
Open Lake, pick Zendesk WFM in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Zendesk WFM API docs.
-
Answer a few questions.
The AI reads the Zendesk WFM documentation, then asks which credentials you will use, which data to sync (for example shifts and time off), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Zendesk WFM data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
