EvaluAgent
Contact center quality assurance and agent engagement software.
- Category
- Support & Feedback
- Type
- Support QA & WFM
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- API key
02Data
What you can sync.
- Evaluations
- Contacts
- Agents
- Scorecards
Join EvaluAgent evaluations with orders and accounts, so service quality shows up next to revenue and churn.
Need more? Name any other EvaluAgent data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An API key
EvaluAgent uses an API key. You add the credentials once, when the AI asks for them, and it tells you where to create them in EvaluAgent if you need help.
04How it works
How it works in DataMind.
-
Pick EvaluAgent.
Open Lake, pick EvaluAgent in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the EvaluAgent API docs.
-
Answer a few questions.
The AI reads the EvaluAgent documentation, then asks which credentials you will use, which data to sync (for example evaluations and contacts), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then EvaluAgent data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
