Playvox
by NICE
Workforce engagement suite for support teams with QA evaluations, coaching and scheduling.
- Category
- Support & Feedback
- Type
- Support QA & WFM
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password
- Docs
- Playvox API docs
02Data
What you can sync.
- Evaluations
- Scorecards
- Coachings
- Agents
Let an AI Mind read Playvox evaluations with the rest of your data and answer what customers ask about most.
Need more? Name any other Playvox data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
Playvox uses a username and password. You add the credentials once, when the AI asks for them, and it tells you where to create them in NICE if you need help.
04How it works
How it works in DataMind.
-
Pick Playvox.
Open Lake, pick Playvox in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Playvox API docs.
-
Answer a few questions.
The AI reads the Playvox documentation, then asks which credentials you will use, which data to sync (for example evaluations and scorecards), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Playvox data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
