Freshdesk
by Freshworks
Cloud help desk for ticketing, SLA management and self-service support portals.
- Category
- Support & Feedback
- Type
- Help desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- API key, Username and password
02Data
What you can sync.
- Tickets
- Contacts
- Companies
- Agents
- Satisfaction ratings
- Time entries
Let an AI Mind read Freshdesk tickets with the rest of your data and answer what customers ask about most.
Need more? Name any other Freshdesk data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An API key
- A username and password
Freshdesk uses an API key or a username and password. You add the credentials once, when the AI asks for them, and it tells you where to create them in Freshworks if you need help.
04How it works
How it works in DataMind.
-
Pick Freshdesk.
Open Lake, pick Freshdesk in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Freshdesk API docs.
-
Answer a few questions.
The AI reads the Freshdesk documentation, then asks which credentials you will use, which data to sync (for example tickets and contacts), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Freshdesk data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
