Gladly
People-centered customer service platform that keeps one conversation per customer across channels.
- Category
- Support & Feedback
- Type
- Help desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password
- Docs
- Gladly API docs
02Data
What you can sync.
- Conversations
- Customers
- Tasks
- Agents
- Reports
Let an AI Mind read Gladly conversations with the rest of your data and answer what customers ask about most.
Need more? Name any other Gladly data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
Gladly uses a username and password. You add the credentials once, when the AI asks for them, and it tells you where to create them in Gladly if you need help.
04How it works
How it works in DataMind.
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Pick Gladly.
Open Lake, pick Gladly in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Gladly API docs.
-
Answer a few questions.
The AI reads the Gladly documentation, then asks which credentials you will use, which data to sync (for example conversations and customers), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
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Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Gladly data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
