Zoom Contact Center
by Zoom Communications
Omnichannel cloud contact center within the Zoom platform.
- Category
- Communication
- Type
- Contact center
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- OAuth 2.0
02Data
What you can sync.
- Engagements
- Queues
- Agents
- Recordings
- Analytics
Join Zoom Contact Center engagements with customers and orders to see which conversations lead to revenue.
Need more? Name any other Zoom Contact Center data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- OAuth 2.0 (client ID, client secret, refresh token)
Zoom Contact Center uses OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in Zoom Communications if you need help.
04How it works
How it works in DataMind.
-
Pick Zoom Contact Center.
Open Lake, pick Zoom Contact Center in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Zoom Contact Center API docs.
-
Answer a few questions.
The AI reads the Zoom Contact Center documentation, then asks which credentials you will use, which data to sync (for example engagements and queues), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Zoom Contact Center data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
