Avaya Experience Platform
by Avaya
Avaya's cloud contact center platform for voice and digital customer interactions.
- Category
- Communication
- Type
- Contact center
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- OAuth 2.0
02Data
What you can sync.
- Interactions
- Agents
- Queues
- Reports
- Customer journeys
Report on Avaya Experience Platform interactions with delivery and response times, next to the teams behind them.
Need more? Name any other Avaya Experience Platform data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- OAuth 2.0 (client ID, client secret, refresh token)
Avaya Experience Platform uses OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in Avaya if you need help.
04How it works
How it works in DataMind.
-
Pick Avaya Experience Platform.
Open Lake, pick Avaya Experience Platform in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Avaya Experience Platform API docs.
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Answer a few questions.
The AI reads the Avaya Experience Platform documentation, then asks which credentials you will use, which data to sync (for example interactions and agents), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Avaya Experience Platform data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
