Puzzel
Nordic cloud contact center platform for voice, chat and email customer service.
- Category
- Communication
- Type
- Contact center
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Access token
- Docs
- Puzzel API docs
02Data
What you can sync.
- Contacts
- Queues
- Agents
- Statistics
- Call records
Join Puzzel contacts with customers and orders to see which conversations lead to revenue.
Need more? Name any other Puzzel data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An access token
Puzzel uses an access token. You add the credentials once, when the AI asks for them, and it tells you where to create them in Puzzel if you need help.
04How it works
How it works in DataMind.
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Pick Puzzel.
Open Lake, pick Puzzel in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Puzzel API docs.
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Answer a few questions.
The AI reads the Puzzel documentation, then asks which credentials you will use, which data to sync (for example contacts and queues), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
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Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Puzzel data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
