Webex Contact Center
by Cisco
Cisco cloud contact center for omnichannel routing, agent desktop and analytics.
- Category
- Communication
- Type
- Contact center
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- OAuth 2.0
02Data
What you can sync.
- Tasks
- Agent activities
- Queues
- Entry points
- Recordings
Join Webex Contact Center tasks with customers and orders to see which conversations lead to revenue.
Need more? Name any other Webex Contact Center data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- OAuth 2.0 (client ID, client secret, refresh token)
Webex Contact Center uses OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in Cisco if you need help.
04How it works
How it works in DataMind.
-
Pick Webex Contact Center.
Open Lake, pick Webex Contact Center in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Webex Contact Center API docs.
-
Answer a few questions.
The AI reads the Webex Contact Center documentation, then asks which credentials you will use, which data to sync (for example tasks and agent activities), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Webex Contact Center data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
