Talkdesk
Cloud contact center platform with AI agents, workforce engagement and analytics.
- Category
- Communication
- Type
- Contact center
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- OAuth 2.0
02Data
What you can sync.
- Calls
- Contacts
- Users
- Queues
- Explore reports
- Recordings
Report on Talkdesk calls with delivery and response times, next to the teams behind them.
Need more? Name any other Talkdesk data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- OAuth 2.0 (client ID, client secret, refresh token)
Talkdesk uses OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in Talkdesk if you need help.
04How it works
How it works in DataMind.
-
Pick Talkdesk.
Open Lake, pick Talkdesk in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Talkdesk API docs.
-
Answer a few questions.
The AI reads the Talkdesk documentation, then asks which credentials you will use, which data to sync (for example calls and contacts), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Talkdesk data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
