Thena
B2B customer support platform for Slack, Microsoft Teams, email and web requests.
- Category
- Support & Feedback
- Type
- Help desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- API key
- Docs
- Thena API docs
02Data
What you can sync.
- Tickets
- Accounts
- Conversations
Join Thena tickets with orders and accounts, so service quality shows up next to revenue and churn.
Need more? Name any other Thena data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An API key
Thena uses an API key. You add the credentials once, when the AI asks for them, and it tells you where to create them in Thena if you need help.
04How it works
How it works in DataMind.
-
Pick Thena.
Open Lake, pick Thena in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Thena API docs.
-
Answer a few questions.
The AI reads the Thena documentation, then asks which credentials you will use, which data to sync (for example tickets and accounts), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Thena data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
