SupportPal
Self-hosted or cloud help desk with ticketing, live chat and knowledge base.
- Category
- Support & Feedback
- Type
- Help desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password
02Data
What you can sync.
- Tickets
- Users
- Organisations
- Departments
Join SupportPal tickets with orders and accounts, so service quality shows up next to revenue and churn.
Need more? Name any other SupportPal data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
SupportPal uses a username and password. You add the credentials once, when the AI asks for them, and it tells you where to create them in SupportPal if you need help.
04How it works
How it works in DataMind.
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Pick SupportPal.
Open Lake, pick SupportPal in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the SupportPal API docs.
-
Answer a few questions.
The AI reads the SupportPal documentation, then asks which credentials you will use, which data to sync (for example tickets and users), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then SupportPal data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
