SnapEngage
by Teleperformance
Live chat and chatbot software for customer service and sales teams.
- Category
- Support & Feedback
- Type
- Live chat
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- API key
02Data
What you can sync.
- Chat transcripts
- Visitors
- Agents
- Logs
Let an AI Mind read SnapEngage chat transcripts with the rest of your data and answer what customers ask about most.
Need more? Name any other SnapEngage data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An API key
SnapEngage uses an API key. You add the credentials once, when the AI asks for them, and it tells you where to create them in Teleperformance if you need help.
04How it works
How it works in DataMind.
-
Pick SnapEngage.
Open Lake, pick SnapEngage in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the SnapEngage API docs.
-
Answer a few questions.
The AI reads the SnapEngage documentation, then asks which credentials you will use, which data to sync (for example chat transcripts and visitors), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then SnapEngage data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
