Request Tracker
by Best Practical
Open-source enterprise ticketing system (RT) for support, IT and operations queues.
- Category
- Support & Feedback
- Type
- Help desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- API key, Username and password
02Data
What you can sync.
- Tickets
- Queues
- Users
- Transactions
Join Request Tracker tickets with orders and accounts, so service quality shows up next to revenue and churn.
Need more? Name any other Request Tracker data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An API key
- A username and password
Request Tracker uses an API key or a username and password. You add the credentials once, when the AI asks for them, and it tells you where to create them in Best Practical if you need help.
04How it works
How it works in DataMind.
-
Pick Request Tracker.
Open Lake, pick Request Tracker in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Request Tracker API docs.
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Answer a few questions.
The AI reads the Request Tracker documentation, then asks which credentials you will use, which data to sync (for example tickets and queues), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Request Tracker data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
