OTRS
by OTRS Group
Service management suite for customer service, IT service and security ticketing, with a generic interface exposing REST and SOAP web services.
- Category
- Support & Feedback
- Type
- Help desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password, Vendor credentials
- Docs
- OTRS API docs
02Data
What you can sync.
- Tickets
- Articles
- Customer users
- Queues
- Ticket history
Join OTRS tickets with orders and accounts, so service quality shows up next to revenue and churn.
Need more? Name any other OTRS data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
- Other credentials
OTRS uses a username and password or other credentials. You add the credentials once, when the AI asks for them, and it tells you where to create them in OTRS Group if you need help.
04How it works
How it works in DataMind.
-
Pick OTRS.
Open Lake, pick OTRS in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the OTRS API docs.
-
Answer a few questions.
The AI reads the OTRS documentation, then asks which credentials you will use, which data to sync (for example tickets and articles), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then OTRS data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
