Oracle B2C Service
by Oracle
Oracle consumer customer service platform (formerly RightNow) with incidents, knowledge and chat.
- Category
- Support & Feedback
- Type
- Help desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password, OAuth 2.0
02Data
What you can sync.
- Incidents
- Contacts
- Organizations
- Answers
- Analytics reports
Join Oracle B2C Service incidents with orders and accounts, so service quality shows up next to revenue and churn.
Need more? Name any other Oracle B2C Service data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
- OAuth 2.0 (client ID, client secret, refresh token)
Oracle B2C Service uses a username and password or OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in Oracle if you need help.
04How it works
How it works in DataMind.
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Pick Oracle B2C Service.
Open Lake, pick Oracle B2C Service in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Oracle B2C Service API docs.
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Answer a few questions.
The AI reads the Oracle B2C Service documentation, then asks which credentials you will use, which data to sync (for example incidents and contacts), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
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Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Oracle B2C Service data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
