Medallia
Medallia captures customer and employee feedback records, survey programs, NPS scores, text analytics topics and the organizational units that feedback belongs to. Bringing that into a Lake with transaction, service and HR data lets CX teams link each score to the operational events behind it, such as a long wait, a transfer or a late delivery.
- Category
- Support & Feedback
- Type
- NPS & CX feedback
- Interface
- GraphQL API
- Built with
- Connect Any API
- Credentials
- OAuth 2.0
02Data
What you can sync.
- Feedback records
- Surveys
- NPS scores
- Text analytics
- Units
Let an AI Mind read Medallia feedback records with the rest of your data and answer what customers ask about most.
Need more? Name any other Medallia data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- OAuth 2.0 (client ID, client secret, refresh token)
Medallia uses OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in Medallia if you need help.
04Questions
Questions you can answer.
Once Medallia data is in your Lake, ask an AI Mind in plain words or build the answer in DataPrism BI.
- Which units have the lowest NPS this quarter, and which text analytics topics drive detractors?
- Do customers who gave a detractor score buy less in the next six months?
- How does NPS vary by agent and contact reason?
- Do employee feedback scores in a unit predict its customer NPS?
05How it works
How it works in DataMind.
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Pick Medallia.
Open Lake, pick Medallia in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Medallia API docs.
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Answer a few questions.
The AI reads the Medallia documentation, then asks which credentials you will use, which data to sync (for example feedback records and surveys), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
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Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Medallia data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
06Pairs
Works well with Medallia.
Sources teams join with Medallia in the Warehouse, each one connected the same way.
