LiveAgent
by Quality Unit
Help desk with ticketing, live chat, call center and social media channels in one inbox.
- Category
- Support & Feedback
- Type
- Help desk
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- API key
02Data
What you can sync.
- Tickets
- Contacts
- Agents
- Chats
- Calls
Let an AI Mind read LiveAgent tickets with the rest of your data and answer what customers ask about most.
Need more? Name any other LiveAgent data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An API key
LiveAgent uses an API key. You add the credentials once, when the AI asks for them, and it tells you where to create them in Quality Unit if you need help.
04How it works
How it works in DataMind.
-
Pick LiveAgent.
Open Lake, pick LiveAgent in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the LiveAgent API docs.
-
Answer a few questions.
The AI reads the LiveAgent documentation, then asks which credentials you will use, which data to sync (for example tickets and contacts), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then LiveAgent data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
