eGain
Knowledge management and customer engagement platform for contact centers.
- Category
- Support & Feedback
- Type
- Knowledge base
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- OAuth 2.0
- Docs
- eGain API docs
02Data
What you can sync.
- Knowledge articles
- Cases
- Interactions
- Customers
Join eGain knowledge articles with orders and accounts, so service quality shows up next to revenue and churn.
Need more? Name any other eGain data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- OAuth 2.0 (client ID, client secret, refresh token)
eGain uses OAuth 2.0 (client ID, client secret, refresh token). You add the credentials once, when the AI asks for them, and it tells you where to create them in eGain if you need help.
04How it works
How it works in DataMind.
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Pick eGain.
Open Lake, pick eGain in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the eGain API docs.
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Answer a few questions.
The AI reads the eGain documentation, then asks which credentials you will use, which data to sync (for example knowledge articles and cases), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
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Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then eGain data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
