Sunshine Conversations
by Zendesk
Zendesk messaging platform API (formerly Smooch) for conversations across chat and social channels.
- Category
- Support & Feedback
- Type
- Messaging inbox
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Username and password, Signed JWT
02Data
What you can sync.
- Conversations
- Messages
- Users
- Integrations
Let an AI Mind read Sunshine Conversations conversations with the rest of your data and answer what customers ask about most.
Need more? Name any other Sunshine Conversations data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- A username and password
- A signed JWT
Sunshine Conversations uses a username and password or a signed JWT. You add the credentials once, when the AI asks for them, and it tells you where to create them in Zendesk if you need help.
04How it works
How it works in DataMind.
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Pick Sunshine Conversations.
Open Lake, pick Sunshine Conversations in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Sunshine Conversations API docs.
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Answer a few questions.
The AI reads the Sunshine Conversations documentation, then asks which credentials you will use, which data to sync (for example conversations and messages), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
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Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Sunshine Conversations data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
