Zendesk AI Agents
by Zendesk
Zendesk AI agents for chat, messaging and email automation, built on the former Ultimate platform.
- Category
- Support & Feedback
- Type
- Chatbots & AI agents
- Interface
- REST API
- Built with
- Connect Any API
- Credentials
- Access token
02Data
What you can sync.
- Conversations
- Automation metrics
- Bots
Join Zendesk AI Agents conversations with orders and accounts, so service quality shows up next to revenue and churn.
Need more? Name any other Zendesk AI Agents data the API returns, and the AI adds it to the connector.
03Credentials
Credentials you will need.
- An access token
Zendesk AI Agents uses an access token. You add the credentials once, when the AI asks for them, and it tells you where to create them in Zendesk if you need help.
04How it works
How it works in DataMind.
-
Pick Zendesk AI Agents.
Open Lake, pick Zendesk AI Agents in the source picker and name the connection. Connect Any API opens with a ready prompt that points the AI at the Zendesk AI Agents API docs.
-
Answer a few questions.
The AI reads the Zendesk AI Agents documentation, then asks which credentials you will use, which data to sync (for example conversations and automation metrics), whether you want a one-time load or a recurring sync, and which accounts or filters apply.
-
Your data lands in Lake.
It builds the connector, tests it and shows you sample rows. Then Zendesk AI Agents data loads into your Lake on your schedule, ready for the Warehouse, DataPrism BI and AI Minds.
